Manager, Call Center – Trust Bank Ltd.

Spread the love

Manager, Call Center – (SPO-AVP)

Trust Bank Ltd.


Not specific

Job Responsibilities

  • Problem-solving and conflict resolution and Helping call agents with challenging customer service issues.
  • Conduct effective resource planning to maximize the productivity of resources (people, technology etc.)
  • Collect and analyze call-center statistics (sales rates, costs, customer service metrics etc.)
  • Train, coach, and lead call center representatives as they provide support for customers.
  • Evaluate performance with key metrics (accuracy, call-waiting time etc.)
  • Develop objectives for the call center’s day-to-day activities.
  • Prepare reports for different departments or upper management when Required.
  • Ensure customer complaint investigation in detail and perhaps provide feedback within time frame allowed by TAT (Turnaround Time)
  • Ensure the highest level of customer retention.
  • Handle Customer feedback and complaints efficiently and keep acceptable service level.
  • Maintain a strong working relationship with the team and cross-functional teams for smooth operations.

Employment Status



  • Work at office

Educational Requirements

  • Bachelor degree in any discipline
  • Masters / Bachelor’s degree or related subject from reputed university with satisfactory academic track record.

Experience Requirements

  • At least 8 year(s)
  • The applicants should have experience in the following area(s):
    Call Center Operation, Call Centre Supervision/ Management

Additional Requirements

  • Age 25 to 45 years
  • At least 8 years in service management and of which at least 5 years in call center.
  • Should have experience in related fields.
  • Analytical abilities.
  • Organizational and multitasking skills.
  • Strong leadership skills.
  • Ensure Service Quality.
  • Follow within organization’s policy as well as regulator’s guidelines
  • Proficient in MS Office and call center equipment/software programs
  • Proven communication and interpersonal skills

Job Location

Anywhere in Bangladesh

Job Source Online Job Posting.

Apply Procedure

Apply online through
No hard copy of resume will be entertained.
Application Deadline : 25 Jan 2023

Company Information

Trust Bank Ltd.Address : Shadhinata Tower (8th Floor), Shaheed Jahangir Gate, Dhaka Cantonment, Dhaka-1206Business : Bank

আস্সালামু আলাইকুম। bdjobsclub এ আপনাকে স্বাগতম। সকল জব এর খবর একসাথে পেতে আমাদের সাথেই থাকুন। bdjobsclub এ পাচ্ছেন

* সরকারি চাকরি

* বেসরকারি চাকরি

* এনজিও চাকরি

* মেডিকেল চাকরি সহ দেশের সব চাকরির খবর সবার আগে।

প্রতিদিনের নতুন নতুন নিয়োগ বিজ্ঞপ্তি পেতে bdjobsclub এর সাথেই থাকুন।

Assalamu Alaikum. Welcome to bdjobsclub. Stay with us to get all jobs news together. Available at bdjobsclub * Government jobs

* Private jobs

* NGO Jobs

* News of all jobs in the country including medical jobs first.

Stay with bdjobsclub to get daily new job notification.


আরো নিয়োগ বিজ্ঞপ্তি পেতে এখানে ক্লিক করুন

আমাদের সবগুলো পোস্ট সবার আগে পেতে আমাদের ফেসবুক পেজের সংঙ্গে থাকুন
Visit More Information

ngo job, ngo job circular, ngo job circular 2023,
nursing job, nursing job circular, nursing job circular 2023,
bank job, bank job circular, bank job circular 2023,
govt job, govt job circular, govt job circular 2023,
teaching job, teaching job circular, teaching job circular 2023,
medical job, medical job circular,medical job circular 2023,
engineering job, engineering job circular,engineering job circular 2023,
company job, company job circular,company job circular 2023,

Spread the love

25 thoughts on “Manager, Call Center – Trust Bank Ltd.

Leave a Reply

Your email address will not be published. Required fields are marked *